Resolved - windows 7 stuck on shutting down screen, Windows 7 hangs on 'shutting down' screen, shutdown issue, windows cant shut down

Resolved - windows 7 stuck on shutting down screen, Windows 7 hangs on 'shutting down' screen, shutdown issue, windows cant shut down

program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated, particularly on Windows Vista and Windows 7.

A. The first step is always to make sure your computer is virus/malware free.

B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:

How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796
How to perform a clean boot in Windows Vista or Windows 7 - http://support.microsoft.com/kb/929135

Step 1: Perform a clean boot

NoteIf the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

1. Log on to the computer by using an account that has administrator rights.
2. Click Start
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   , type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration utility.

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   If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

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3. On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box. (The Use Original Boot.inicheck box is unavailable.)
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4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
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   Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

5. Click OK, and then click Restart.